Features
Everything Google sends you. One workspace.
Both engines you point at Google — the organic Business Profiles you manage and the paid Local Services Ads you run — in one place. Here’s what’s inside, in the order it actually happens: follow one customer from their first search to their five-star review.
- 1
Keywords & discovery
A customer searches for what they need. You show up — or your competitor does.
- Every query bringing impressions, per location
- Branded vs. non-branded, rising vs. declining
- Export feeds for SEO and paid search
- 2
Posts & content
Between searches, your posts keep the profile alive — if they’re actually working.
- Bulk-publish across locations with auto-localized copy
- Lift measured against a matched baseline window
- A confidence indicator on every number
- 3
Local Services Ads
When organic isn’t enough, you pay to sit at the top — and Google charges per lead.
That’s powerful right up until you try to run it. Google’s own console makes you hop between manager accounts, gives you no real read on your calls, and buries the junk leads you’re owed a refund on. Recenzi puts every account, every location, and every lead in one place — tied to the same customers, reviews, and staff as your organic side.
- One inbox for every LSA account — no more hunting for the right login
- Call intelligence on every lead: transcript, intent, urgency, quality score
- Dispute recovery — junk leads flagged and tracked through Google
- Campaigns & budgets adjusted per location without leaving the tab
- Booking funnel — impressions → leads → booked → disputed
- Google Guarantee health per location, with license-expiry alerts
- 4
Calls & revenue
Organic or paid, it ends in a call. The only question that matters: did it book?
- Tap-to-call tracking with CallRail / Twilio / CTM
- CRM tie-in from tap → answered → booked → dollars
- Every call tied back to the review, post, keyword, or ad that caused it
- 5
Reviews & sentiment
A day later, they leave a review. Across every location, we read them so you don’t have to.
- Unified inbox with sentiment, theme, and language tags
- AI-drafted replies in your brand voice (you approve)
- Response-time SLA tracker per location
- 6
Staff attribution
The same name keeps showing up in the five-star ones. That’s a bonus you’re under-counting.
- Auto-detect named mentions (English + Spanish)
- Configurable scoring rubric per mention type
- Payroll-ready CSV plus a corporate leaderboard
- 7
Anomalies & cross-location
Now zoom out. One location is slipping — and you want to know before the monthly review.
- Anomaly detection across every signal, organic and paid
- A diagnosis plus the next two or three actions
- Bottom-10 view for corporate with the exact failure
Also included
The smaller things you’ll touch every day.
Every step above ships with every plan. These are the everyday utilities that hold it together.
Multi-location rollup
One dashboard. Every location. Drill down in one click.
LSA lead disputes
Flag refundable leads and track each one through Google’s review.
Call transcripts + scoring
Intent, urgency, and a quality score on every lead call.
Google Guarantee monitoring
License, insurance, and verification status per location.
Review request links
QR codes, SMS, and email follow-ups after every service call.
GBP Q&A monitoring
Surface unanswered questions on your profiles and draft answers.
Photo intelligence
Which photos drive views, which are stale, what to upload next.
Spanish-language coverage
Detection, sentiment, and themes in English and Spanish.
Role-based access
Corporate sees the bottom-10. Franchisees see their own pulse.
Backfill on connect
12 months of history pulled in before your demo call ends.
Export anything
CSV, Google Sheets sync, or webhook to your warehouse.
Unlimited users
Owners, managers, marketing, finance — invite the whole org.